WhatsApp automation
Your WhatsApp replies on its own at 3 am. People close in the morning.
The chatbot handles the standard questions, the queue hands the lead to an owner with a deadline, and the CRM stores the next step.
1,000+ companies on the official WhatsApp
See it in Nexus
chatsac
nexus
You
Online
Chats
Paulo Ferreira
4 minI need to reschedule my appointment
Carla Mendes
nowHow much is the consult?
Renata Lima
10 minAny slot tomorrow at 2pm?
Carla Mendes
Online · New patient · Instagram
Lead score
Cold
In this chat
$0
$1,267 × 2 patients
Package + friend's consult
Next step
Reading the chat.
Typical upkeep every 4 months, about $297. 12-month LTV around $2,500 if she comes back twice.
What is stuck today
Automation is not disappearing. The repeated stuff goes automatic. The hot lead lands with an owner.
Agent answering the same hours and address
Automation takes the repeated question and sends the person to whoever wants to buy.
Lead comes in and waits for the team to wake up
The first reply goes out at once, with triage, and the chat lands in the right queue with an owner.
Forgotten proposal with no follow-up
The sequence reminds the owner and the CRM logs the stage, instead of depending on someone's memory.
How it runs
Triage chatbot
A menu or free question finds the topic and routes it. Who asks for a human goes to a human.
Queue rules
Routing by department and by agent, with an owner and a reply deadline on every conversation.
Next step in the CRM
The conversation becomes an opportunity with stage and value, so follow-up has a date and an owner.
24-hour window
Within 24 hours of the contact's last message, free text. Outside it, only a Meta-approved template.
Want the chatbot in detail? See the WhatsApp chatbot.
Plans
Starter 25, Growth 37, Scale 66 per user/month.
Enterprise
Volume and compliance
Custom quote
Unlimited agents
Chatsac monthly fee. Meta charges separately for conversations you initiate (templates). Utility messages inside the 24-hour window are a different fee.
Questions
Is this a mass blast?
No. It is automation of support and of the next step. Sending to someone who has not talked to you depends on a Meta-approved template and opt-in, under Meta's own rules.
Can automation make me lose a sale?
Only if it never hands back to a human. Here any conversation can be taken by a person at any time, and the manager sees in the panel who has no owner.
Do I need to know how to code?
No. The flow is built in the interface, and the team can change a message or a rule without a developer.
Is there a ban risk?
The channel is Meta's Official API, with a verified number and the rules respected. Risk comes from off-policy content and from sending without consent, not from automation itself.