LiveNative· Channels
WhatsApp Official API
In short
Chatsac connects your company's WhatsApp number through Meta's Official API. Every conversation lands in the same team inbox.
Checked on 2026-10-16 against the product
How to set it up
- Register the channel in the panel with the company number.
- Complete the verification Meta requires.
- Create templates and send them for approval.
- Start answering from the inbox.
What moves and in which direction
- ChatsacIncoming and outgoing messagesBoth waysYour system
| What | Direction | When |
|---|---|---|
| Incoming and outgoing messages | Both ways | As they arrive and leave |
What it does not do
Limits are written out so you can decide without surprises.
- Outside the 24-hour window, only Meta-approved templates can start a conversation.
- Meta bills conversations at its official price. Chatsac adds no markup on it.
- The Official API does not rule out a block for breaking WhatsApp policies.
Questions
Can I keep using the same number on my phone?
It depends on Meta's rules for the number. Confirm in the diagnosis before migrating.
See also
- LiveAPI REST
120 operations to read and write contacts, conversations, deals and messages.
- CustomCustom integration
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