LiveNative· Channels
Twilio
In short
Nexus uses your Twilio account as its telephony layer. The team places and receives calls in the browser, with recording and history tied to the contact. The Twilio account is yours, and Twilio bills calls and numbers to you directly.
Checked on 2026-07-14 against the documentation
How to set it up
- Have a Twilio account with active billing and a voice-capable number.
- In Nexus, open Settings, Integrations, Twilio.
- Paste the Account SID and Auth Token and click Connect Automatically.
- Allow the microphone in the browser and place a test call.
What moves and in which direction
- ChatsacCall, recording and historyBoth waysYour system
- ChatsacTranscript, summary and sentimentChatsac to your systemYour system
| What | Direction | When |
|---|---|---|
| Call, recording and history | Both ways | During and after the call |
| Transcript, summary and sentiment | Chatsac to your system | After the call, processed afterwards |
What it does not do
Limits are written out so you can decide without surprises.
- Twilio is the only voice provider today.
- Real-time transcription is still in development.
- The Transfer and Hold buttons do not work yet. Mute and DTMF do.
- Desktop browser only.
- Very short calls get no transcript.
- The SMS channel through Twilio is still in testing.
Questions
Do I need my own Twilio account?
Yes. The account and the billing for calls and numbers are yours.
Does it work on a phone?
No. The Nexus phone runs in a desktop browser.