1. General Policy:
1.1. All payments made to Chatsac for subscription services are non-refundable, except as otherwise stated in this policy or required by applicable law.
1.2. Refunds will not be issued for partial months of service or unused portions of a subscription.
2. Eligibility for Refunds:
2.1. If Chatsac fails to deliver the services as outlined in the Service Level Agreement (SLA) due to issues on our end, the Client may be eligible for a prorated refund for the period affected.
2.2. Refunds may be granted if the Client has been mistakenly charged for services they did not receive or subscribe to.
3. Requesting a Refund:
3.1. To request a refund, the Client must contact Chatsac’s customer support within [number] days of the billing date.
3.2. The request should include the reason for the refund and any relevant details to process the request.
4. Processing Refunds:
4.1. Approved refunds will be processed within [number] days of approval and will be credited back to the original payment method.
4.2. Chatsac is not responsible for any delays caused by the Client’s bank or payment processor.
5. Non-Refundable Services:
5.1. Payments for one-time services, setup fees, and custom integrations are non-refundable.
5.2. Promotional offers and discounts are non-refundable and are subject to the terms of the offer.